Chris was very patient with me and my insurance. When i arrived to pick up the gear, we learned that my insurance company has forwarded my COI to SG but not to Chris, so he waited for the insurance to get back before handing out the gear - which was clean and well-maintained!
Chris was very communicative and compensating when a little technical snag happened with one of the lights. He gave me a fair warning that it might happen, and added in an extra light for free in case it did. Thanks for everything Chris!