A community built on trust.

Our highest priority at ShareGrid is trust. We know the risks of renting, buying, and selling online. That’s why we have built a one-of-a-kind platform that provides our members with various tools to ensure confidence when transacting with another member. We have designed our trust and safety program around what our members have asked for. The goal is to constantly improve on a system that promotes transparency, enables trust between members, and fosters a safe marketplace.

Member Verification

Our system analyzes identity verification and payment data from every person and business that joins the community. For certain transactions, we gather professional references, work samples, and other information in order to verify a person's background and experience level.

Community Reputation

The community encourages members to add their biographical information, social links, websites, and sample work to their profiles. Peer reviews and endorsements help establish a member's reputation, which includes their level of service and professionalism.

Fraud Prevention

Our proprietary security system constantly monitors activity on ShareGrid, analyzing thousands of data points to identify potential issues, including fraudulent activity. Our in-house operations team reviews members and transactions in order to resolve issues before they occur. Ultimately, members always have the tools and control to decide who they are comfortable transacting with.

Coverage & Protection

We offer various instant coverage options and protections for rentals and sales to help protect our members and their gear. If there is a claim, our in-house claims team helps you through the process as quickly as possible. Learn more about our rental coverage options and buyer and seller protections.

Member Support

Our in-house support team is available to answer questions or help resolve any issues. We've also created Support Articles and Community Rules to help members learn how to use ShareGrid and interact with other members. In the very rare case that there is a dispute between members, ShareGrid will help resolve it.