The people I interacted with during the process were professional and respectful, the gear was in perfect condition to suit my purposes, and the communication from the team was on-point, allowing us to accommodate one another very easily.
I placed my rental request one or two days before the rental period would have begun, and they had a shoot scheduled for the day of the drop-off, and we were both flexible and able to make it work for both parties.
Duncan was there for us in a tight window and made it happen. He communicated with us early and set us at ease including some additional suggestions. We look forward to renting/working with him again. A+++